At Futurise, we are committed to ensuring that our learners have a rewarding experience while they discover, assess, and purchase our online courses. As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you purchase a course on the app.futurise.com or www.futurise.com site, please note that you agree to our Privacy Policy, Terms of Use, and the following refund policy.
Futurise Unlimited Annual: One Year Money-Back Guarantee
If for any reason you are not satisfied with your Futurise Annual membership, you can request a refund within 365 days of your purchase of Unlimited Annual. This policy is designed to give you the opportunity to explore and even complete our courses risk-free and ensure they meet your learning needs and expectations over the long term.
Futurise Unlimited Monthly: 14 Day Money-Back Guarantee
If for any reason you are not satisfied with your Futurise Monthly membership, you can request a refund within 14 days of your purchase of Unlimited Annual. This policy is designed to give you the opportunity to explore and even complete our courses risk-free and ensure they meet your learning needs and expectations.
Eligibility Criteria for Refunds
-Time Frame: The refund request must be submitted within 365 days of the purchase date for Futurise Unlimited Annual and 14 days for for Futurise Unlimited Monthly.
-First Payment: Refunds are only eligible on your first ever subscription to Futurise independent of the plan type.
-First Month: Refunds are only eligible on your first month's payment. Any subsequent monthly or annual payments are not refundable.
How to Request a Refund
Contact Support: To request a refund, please contact our support team through the contact form available on our website. Provide your order number, the email address used for the purchase, and the reason for requesting a refund.
-Review Process: Our support team will review your refund request based on the criteria mentioned above. This process typically takes 3-5 business days.
-Refund Processing: Once your refund request is approved, the amount will be credited back to your original method of payment within 7-10 business days. Please note that the time frame for the refund to be reflected in your account may vary depending on your bank or credit card issuer.
Exceptions
- Bundled Courses: If you purchased a course bundle, the refund will apply to the entire bundle. Individual courses within the bundle cannot be refunded separately.
- Third-Party Marketplaces: Courses purchased through third-party marketplaces or vendors are subject to the refund policies of those marketplaces. Please contact them directly for refund requests.
Final Notes
We reserve the right to revise this refund policy at any time. All refunds are subject to the terms and conditions of the refund policy in effect at the time of the refund request.
By purchasing a course on Futurise.com, you acknowledge that you have read this refund policy, understand it, and agree to be bound by it. If you have any questions or concerns about our refund policy, please contact us before making your purchase.
Thank you for choosing Futurise.com for your learning journey. We are here to support you every step of the way.
