Give your Bitrix24 users instant answers and a friendly welcome without manual work. This setup reads chat events, verifies they are safe, and sends quick replies or greetings. It also registers the bot when the app is installed, so you can go live fast.

A webhook catches Bitrix24 events and checks a shared token for security. Events are routed by type to the right handler: message received, member joined, or app installed. Each handler prepares clean data and calls Bitrix24 to send a reply or welcome message. On install, it registers the bot and sets callback URLs. Clear success and error responses return the right status to Bitrix24, which keeps the chat flow stable.

To run this, you need a Bitrix24 account with permissions to create an app and a bot. Point your Bitrix24 event URLs to the n8n webhook and paste your app secrets into the credentials step. Expect faster replies, fewer missed chats, and steady onboarding messages. Use it for support FAQs, first touch greetings, and internal help in team chats.

• Webhook endpoint listens for Bitrix24 POST events and returns clear JSON responses.
• Token validation blocks bad requests and returns a 401 error when the token is wrong.
• Event routing sends messages, joins, and installs to the right handler without custom code.
• Message handler builds dialog and text fields and sends replies using the Bitrix24 API.
• Join handler delivers a welcome message as soon as someone enters the chat.
• Install handler registers the bot and sets event callback URLs through the Bitrix24 API.
• Delete event placeholder is ready for future cleanup logic.

• Reduce reply time from minutes to under 10 seconds
• Automate up to 70% of simple chat responses
• Handle 5 times more chat volume with the same team
• Cut missed greetings by 90% with instant join messages
• Improve event validation accuracy by 90% with token checks

1. Import the template into n8n: Create a new workflow in n8n > Click the three dots menu > Select 'Import from File' > Choose the downloaded JSON file.
2. You'll need accounts with Bitrix24. See the Tools Required section above for links to create accounts with these services.
3. In n8n, open the Webhook node and copy the Production URL. This is the stable URL you will use in your Bitrix24 app settings.
4. In your Bitrix24 developer console, create or edit an app with permissions for chat bots. Add event subscriptions for message added, user joined chat, app install, and app uninstall. Set the handler URL to the n8n webhook Production URL.
5. Set a shared application token in your Bitrix24 app. In n8n, open the Credentials Set node and replace the placeholder values with your real client ID, client secret, and token. Use a clear credential name for easy maintenance.
6. Double click the HTTP Request nodes and confirm the domain and auth fields are mapped from the incoming event. Do not hardcode the domain or token; rely on the function outputs.
7. Switch the workflow to Production mode in n8n. Click Activate to allow external requests.
8. From Bitrix24, trigger an app install. Check the n8n execution to see the Register Bot call succeed and a success response returned.
9. Send a test message to the bot in Bitrix24 chat. Confirm a quick reply and a 200 success response in the n8n execution.
10. If you see a 401 error, verify the token in the n8n Credentials node matches the Bitrix24 app token. If messages do not send, confirm bot permissions and that your webhook URL is reachable from the internet.